Gift Basket Business Blog

Starbucks is Talking to Customers: Why Can’t You?

September 20th, 2009 at 09:19pm Lorie Obernauer

We used to call it a suggestion box. But now, Starbucks has taken the idea “high-tech” and is “getting ideas from customers via the Internet. The coffee shop chain launched the social web site “MyStarbucks-Idea.com” in March 2008. So far, it has received more than 80,000 suggestions through the site” – and actually implemented a few of these ideas in its stores. Full story.

Many companies are now using social networking sites to interact with their customers. No longer is this a “one-way” line of communication with the company promoting products and services. Now, companies are looking for suggestions from customers in an attempt to get some ideas regarding what will bring customers in and keep them coming back.

This doesn’t have to be complicated. If you have a web site, you might simply think about adding a link to your personal email address so that customers can communicate their ideas. Although many web sites have a “contact us” link, I usually think that those emails go to an empty room…does anyone really read those? Check out the Apex Gift Foods home page to see what I’m proposing. Then send me a message with your suggestions!

Entry Filed under: Business Tips, Customer Service, New Products & Trends