After enjoying a graduation celebration dinner recently at a local restaurant with a party of 10, I was impressed with the waiter’s acknowledgement to us that he knows we have many dining choices but he was so happy we chose this restaurant. He thanked us and asked if there was anything else he could do to add to our dining pleasure.

Even though I know his announcement is part of this restaurant’s procedures, it still felt genuine and was much appreciated, especially since he delivered it at the same time he delivered the bill.

Every opportunity to say “thank you” should be taken. Whether it’s on invoices, envelopes, receipts or in phone calls, those two little words have a big meaning and a deep impact.